The brand new Grievances Team informed perseverance and you will affirmed the fresh solution of one's criticism. The player out of Poland confronted problems with the newest label confirmation process in the local casino. Even after entry obvious and you may readable images of the ID cards, the brand new verification are repeatedly denied due to alleged poor quality, blocking him or her from withdrawing fund.
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According to the facts, we considered the brand new complaint unjustified and you will upheld the brand new casino's choice. We demanded the player to get hold of the brand new Curaçao eGaming Authority to have then direction. The player away from Uruguay got requested a detachment below two weeks ahead of submitting it criticism. The brand new decelerate is actually due to regular failed withdrawals and you will account confirmation points. The brand new casino at some point processed the new payments inside the each week installments due to the commission policy. The player affirmed acquiring the full count, and the problem are marked as the solved.
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Yet not, on account of too little effect from the pro out of go after-up questions, the newest complaint is signed for now, on the option for the ball player to reopen they in the future. The gamer away from Chile had asked a detachment below two days prior to submitting the brand new complaint. Consequently, the newest ailment is denied due to lack of correspondence regarding the athlete.
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